Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the TransConnect Global website (www.transconnect.global). By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use this website.

2. Company Information

This website is operated by Transmony Ltd.

Registered Company: Transmony Ltd

Company Registration Number: 14513482

Registered Office:
Vyman House,
104 College Road,
Harrow,
England,
HA1 1BQ

Registered in England and Wales.

3. Relationship with Airalo

TransConnect Global is the dedicated international eSIM and travel connectivity brand of Transmony Ltd.

Through an authorised co-branded partnership with Airalo, customers are directed to Airalo's platform to purchase and activate eligible eSIM products.

Airalo is responsible for the sale, payment processing, fulfilment and delivery of eSIM services.

4. Products and Services

TransConnect Global provides information about international travel connectivity and introduces customers to eligible Airalo eSIM products through authorised affiliate and co-branded links.

Product availability, pricing and supported destinations are subject to change by Airalo without prior notice.

5. Orders and Payments

All purchases are completed securely on Airalo's platform.

The Merchant of Record for eSIM purchases is Airalo (AirGSM Pte. Ltd.).

TransConnect Global / Transmony Ltd. is not the payment processor and does not process customer payments for eSIM purchases.

6. eSIM Delivery & Activation

eSIM delivery, installation, activation and usage are managed by Airalo. Customers should follow the installation instructions supplied by Airalo after purchase.

7. Device Compatibility

Customers are responsible for ensuring that their mobile device supports eSIM technology and is network unlocked before purchasing an eSIM.

8. Data Plan Validity

Data allowances, validity periods, supported networks and service availability vary depending on the selected eSIM plan and destination.

Please refer to the specific product information provided by Airalo before completing your purchase.

9. Refund & Cancellation Policy

TransConnect Global does not independently provide refunds for eSIM purchases.

Refund requests, cancellations and eSIM-related purchase issues are handled in accordance with Airalo's official Refund Policy and Terms of Service.

10. Network & Coverage

Network coverage, connection quality and available speeds depend on destination, local network operators, device compatibility and other factors outside the control of TransConnect Global.

11. Limitation of Liability

TransConnect Global provides this website and related information in good faith but does not guarantee uninterrupted availability, accuracy or compatibility of third-party services.

To the maximum extent permitted by law, Transmony Ltd. shall not be liable for indirect, incidental or consequential losses arising from the use of this website or third-party services.

12. Complaints Procedure

Website-related enquiries may be submitted to TransConnect Global using the contact details provided on this website.

Purchase-related issues concerning payments, eSIM delivery or refunds should be directed to Airalo in accordance with their customer support procedures.

13. Governing Law

These Website Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Customer purchases completed through Airalo remain subject to Airalo's own Terms and Conditions and applicable governing law.

14. Changes to these Terms

We may update these Terms and Conditions from time to time. Continued use of this website after changes are published constitutes acceptance of the updated Terms.

15. Contact Information

Website: www.transconnect.global

Email: info@transconnect.global

Support: support@transconnect.global

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Legal Disclaimer

TransConnect Global participates in Airalo's authorised co-branded partner programme. Prices, availability, promotions, technical support, refunds and eSIM fulfilment are provided in accordance with Airalo's applicable policies and terms.